Microsoft CRM Training Toronto

Consulting, Support and CRM Training for Microsoft Dynamics 365

People make the difference! Much of a success story is dependent on the people; the interpersonal relationships, the transfer of knowledge and the two-way communication of ideas and issues.  Endeavour's CRM consultants and CRM support desk, are here to help you achieve your productivity and user-adoption goals.

User adoption is the single biggest "litmus test" for a successful CRM implementation. If sales people view it as something "extra" and not as a "valuable enabler" your CRM system wasn't designed or implemented in an optimal way. 

Lower user adoption can be caused by a variety of factors; let Endeavour's CRM consultants help you to identify ways to mitigate risks and improve adoption - resulting in improved performance.

As a Microsoft Authorized Education Partner (AEP), many of our public and private courses also include an official completion certificate to be used for Professional Development Units (PDU) for a variety of designations. 

Dyamics 365 CRM Training Canada

Our Microsoft instructors are certified and provide effective hands-on training (in-class or online) that is designed to not only help participants learn how to operate your CRM system but also how to perform key business processes while taking advantage of the features that will improve their performance on the job.

Whether you purchased your system direct from Microsoft, via another partner, or are an existing Endeavour customer - You can TRUST in Endeavour for all of your CRM training needs.

2018 Endeavour365 CRM Consulting - Toronto CRM Training, Halifax CRM Training, London CRM training, and CRM training in Ottawa, Edmonton and Montréal Canada.  Contact
 

Our view on Change Management and Training for CRM knowledge, skills and user adoption

Based on our team's deep experience in leading large and small CRM implementations, our consultants pull from a rich pool of shared best-practices.

  • Address design and workflow issues to remove roadblocks to user adoption of your CRM systems
  • Create CRM integrations, portals and templates to improve the usability - Examples include Dynamics 365 CRM integration with proposal templates, with Skype, with Microsoft Teams, and with Office 365 SharePoint Online
  • The strategic gathering and dissemination of information to Executive, SME and end-users with a view of helping them to adapt to future changes
  • Development of communications and training materials with an eye to “what’s in it for me”, highlighting the value, scope and expectations related to the changes
  • User adoption is best impacted by influencing the users knowledge, attitude and hands on practice
  • User guides, in-class and online training, presentations, executive announcements, endorsements, cheat sheets, practice environments and perks ‘free food/treat’ all help to improve your user’s positive perception of the changes expected of them

 

Why Endeavour365 as your Dynamics 365 for Sales CRM Consulting Partner?

Endeavour365 and its parent company, Endeavour Solutions Inc. has been working with Microsoft Dynamics CRM for close to a decade to advise and help progressive clients improve their sales velocity, efficiency and overall performance. Our CRM Training and Change Management efforts have paid-off in spades through superior user adoption and positive user feedback and reviews.

Microsoft CRM Project Management

More recently, Endeavour has also lead the strategy, design and implementation of Microsoft Dynamics CRM online in the cloud or on-premises for improving the productivity and performance of Field Service teams (Dynamics 365 for Field Service) and for Customer Service teams (xRM and Dynamics 365 for Customer Service) for membership management, case management, first call resolution and overall customer experience. With our CRM training consultants and their best practices we have further improved the user adoption, competitiveness and performance of our Dynamics 365 CRM clients.

We have also built a custom pre-built package for Sales Teams called CRM Bistro™ offered as a fixed-price implementation.

Our core values of integrity, trust, and accountability define who we are as a business.