2018 an objective comparison of Dynamics 365 CRM vs Salesforce.com
As sales professionals ourselves, we've used both Salesforce.com, Siebel CRM, Custom Apps, and Dynamics CRM in past roles. Historically, when you looked at a CRM, most were pretty much the same, with small differences in usability and design. Today, CRM applications can, and should be, so much more with modern advances in usability, mobile, cloud and integration to eMail and Calendar.
The following are some Poof-points from Industry Analysts on how Microsoft Dynamics 365 for Sales (CRM) outpaces Salesforce, SugarCRM and others on Sales Rep Productivity, Lower 5-year TCO, Opportunity Management, and Business Analytics. We are also confident in saying that Microsoft Dynamics 365 is WAY BETTER at integrating with Microsoft Office 365 and Microsoft Outlook than any of the other CRM cloud app's out there.